Privacy Policy

Tatva Cura values your trust and respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our home healthcare services.

1. Information We Collect

To provide you with safe and effective healthcare services, we may collect the following types of information:

• Personal Identification Information: Name, age, gender, residential address, email address, and phone number.
• Medical & Health Information: Patient history, current prescriptions, treating physician's details, diagnostic reports, and specific care requirements.
• Payment Information: Transaction details, billing address, and payment method data (processed securely by third-party payment gateways).
• Technical Data: IP address, browser type, device information, and website usage statistics collected via cookies to improve our platform.

2. How We Use Your Information

The information we collect is primarily used to ensure the highest quality of healthcare service delivery. Specifically, we use it to:

• Assign the most suitable and qualified healthcare professional (nurse, caretaker, or doctor) for your specific needs.
• Communicate with you regarding bookings, appointments, staff arrivals, and emergencies.
• Process payments and generate invoices.
• Maintain accurate clinical records to monitor the patient's recovery progress.
• Improve our website, services, and overall customer experience.

3. Data Sharing and Disclosure

We treat your medical and personal data with the highest level of confidentiality. We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following situations:

• With Assigned Healthcare Professionals: Necessary medical and location details are shared with the nurse or caretaker assigned to your case to facilitate care.
• With Third-Party Service Providers: We may use trusted third parties to process payments or manage diagnostic samples (e.g., NABL accredited partner labs). These providers are bound by strict confidentiality agreements.
• For Legal Requirements: We may disclose information if required to do so by law, or in response to a valid request by public authorities (e.g., a court or government agency).

4. Data Security

We implement robust administrative, technical, and physical security measures to protect your personal and medical information. While we use commercially acceptable means to protect your data, please remember that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights & Choices

As a user of Tatva Cura, you have the right to:

• Request access to the personal and medical data we hold about you.
• Request corrections or updates to any inaccurate or incomplete information.
• Request deletion of your personal data, subject to legal and medical record retention requirements mandated by Indian healthcare laws.
• Opt-out of marketing or promotional communications at any time.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any modifications will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.